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The clock in rolling down to 2020. A new decade signals the end of a glorious one, a period where Information Technology became much more than just code, a period where cloud and integration took over from traditional software and storage. This also means the death of some technologies. But how much of that is true?

Customer Relationship Management took off with the requirement of business essential credible information for firms about their consumers, or potential consumers. We, XRM Labs rode the wave to provide premium services in the realm of CRM, particularly focusing on MS Dynamics 365 during this journey. Years later, clients later and experiences later, we find ourselves firmly proud of the skillet we’ve managed to harvest in Dynamics CRM.

Microsoft Dynamics 365 Customer Engagement (CE) has following modules which I have already discussed  about them in my last blog Dynamics 365 Customer Engagement features. In this blog I will be talking about overview of Dynamics 365 Customer Engagement.

Microsoft Dynamics 365 Customer Engagement (CE) is one of the leading cloud-based customer relationship management (CRM) which provides business solution which can help you to drive your sales figures and improve productivity and add value to your marketing efforts through features of MS dynamics CRM like campaign management, social insights and business intelligence.

A Customer Relationship Management (CRM) system enables sales managers to store their important customer data in a central location and in an easy to use format making them much more effective and efficient at their jobs. Monitoring sales processes as well as their team’s performance can all be done using a CRM system to optimise their company’s sales and increasing company growth.