This feature is used to import data records for any entity (Account, Contact or Lead). You can use this tool to import data records from one or more comma-separated values (.csv), XML Spreadsheet 2003 (.xml), or text files for import but here I would like to focus mainly on contacts import in contact Entity. Let's see how data import works in CRM 2013.
Following steps given below:
1. Open CRM System and click on Settings.
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2. Click Data management then click Imports.
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3. Click Import data.
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4. Browse your contact’s excel sheet in .csv (the sheet should be in csv format)
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5. See the screen shot of excel sheet of some contacts in .csv format.
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6. Select excel sheet for import of contacts then open.
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7.Click next.
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8. File uploaded and click next.
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9. Select the highlighted section and click next.
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10. Select contact entity then next button
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11. Match both fields below then click next.
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12. Fields are matched with excel sheet fields and crm fields according to your needs then click next.
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13. Click next.
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14. Click Submit Button.
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15. Click Finish.
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16. This is a final step after successful imports of contacts from excel sheet.
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17. Import contacts in CRM, as shown in the screen shot.